It is not the biggest or the baddest who wins the girl, the big contract, the game, or the fight—it is the toughest! How tough are you?
To handle any confrontation, you must know what to do (know what techniques to use), be capable of doing it (be able to perform the techniques effectively), and be willing to do it (have the courage to do what is necessary). If any one of these elements are missing, you will probably not handle the confrontation and will suffer the consequences. To handle a confrontation you must be tough enough to face it and do what is necessary, no matter how distasteful that may be.
Toughness is not being a bully or always trying to intimidate people by looking and acting big and bad. Toughness is enduring stressful circumstances without complaint or excuse and doing the best you can under the circumstances, even while sick, injured, in pain, or emotionally distraught.
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