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Confrontations among people may involve one or more of the following escalating types:

• Discussions

• Disagreement (verbal or written)

• Arguments (verbal or written)

• Lawsuits

• Police Assistance Required

• Unarmed Fistfights

• Armed Attacks

• Life or Death Struggle (armed or unarmed)

Everyone will experience some type of confrontation during their lives. Some confrontations are minor, such as a parent who is mad at you for the decision you made as a referee; some may be major, such as an irate motorist that wants to hurt you because you cut him off in traffic. In any case, your ultimate goal is to end the confrontation as soon as possible with minimum problems. To accomplish this, you need to manage confrontations and guide them toward the desired outcome.

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